Terms and Conditions

These Terms and Conditions apply to you and are binding upon you if you engage in any activities at www.cherrygoldcasino.com.

By participating at Cherry Gold, you affirm that you fully understand and agree to comply with these Terms and Conditions.

It is imperative that you carefully read the Terms and Conditions outlined below to fully comprehend the agreements. It is highly recommended to review the Website and/or contact Support every three months to ensure the Terms and Conditions haven't been changed.

The Terms and Conditions for any promotions and/or offers are subject to change. The responsibility to stay informed about changes and updates rests solely on the player. Should you disagree with any of these Terms and Conditions, you are advised to immediately cease use of the software and remove it from your computer/laptop/mobile device.

By selecting "REGISTER" at the end of the registration process, you are agreeing to be bound by these Terms and Conditions, the Privacy Policy at Cherry Gold, its promotions/competitions/specific terms and conditions, and other relevant rules and policies as notified to you and modified periodically (all such terms and conditions and policies are collectively referred to as the "Rules" at Cherry Gold online casino).

Your engagement with the Rules is mandatory whenever you utilize the Service or the Software/any platform provided by Cherry Gold online casino, which includes but is not limited to, making a deposit through the Service or submitting your deposit details to us for processing.

We employ the most advanced and unparalleled methods to maintain and secure clients' sensitive and personal data, ensuring all customers are fully protected. This includes the transmission of sensitive data to and from the customer application, encryption of the login and password information, and safeguarding of data from our gaming servers.

1. KEY DEFINITIONS

"Cherry Gold" refers to the brand Cherry Gold and all of the products and services listed under it, all of which are offered "Online" and are accessed via PC or any supported mobile device.

“Customer/s,” “Player/s” refers to Registered Clients at www.cherrygoldcasino.com;

"Games" refers to all games offered by Cherry Gold.

"Service" refers to the gaming Software and its provisioning.

“We/Us/Our” refers to Cherry Gold and its managing company, along with any of its holding and associated companies (where context permits).

"Website" refers to www.cherrygoldcasino.com.

2. PLAYER ELIGIBILITY AND SECURITY

2.1. All Casino players must be of legal age (18+).

2.2. All players of the Casino must be of legal age (18+). Permanent and temporary residents of China, Aruba, Belarus, Bonaire, Sint Eustatius and Saba, Costa Rica, Curacao, Georgia, Germany, Hungary, India, Indonesia, Israel, Lithuania, Malaysia, Netherlands Antilles, Nigeria, Poland, Azerbaijan, Romania, Russia, Sint Maarten, Ukraine, the United Kingdom, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination.

2.3. It is highly recommended that you understand all the rules and steps involved with online gambling through the use of Cherry Gold Online Casino. Players must accept that participation in Cherry Gold Online Casino is at their own discretion and risk. Moreover, Players may only use Cherry Gold Online Casino for entertainment purposes. A player's Username and Password are personal & confidential information. It is a player's responsibility to ensure that this information will be kept confidential and that it is forbidden to share it with a third party. Cherry Gold Online Casino is not required to keep the player's login information or passwords in case the player misplaces, loses, or forgets it.

2.4. The confidentiality of usernames and passwords is the player's responsibility. Sharing account information with third parties, including minors, is strictly prohibited. The Company is not liable for the recovery of login information or passwords unless due to Company error.

2.5. The Casino's website is for personal online gambling use only. Any other use is forbidden.

2.6. The Casino reserves the right to audit your logs and transactions and to cancel any promotion entitlement if misuse of the Casino is detected.

2.7. The outcomes of all games are determined by a random number generator system. Players must fully accept this method.

2.8. Acknowledgment of the possibility of losing money while playing at Cherry Gold Casino is necessary.

2.9. Players must understand that the Casino reserves the right to limit and/or refuse wagers. In cases of abuse, the player's membership may be terminated, and access to the Casino may be revoked.

2.10. Registration must contain accurate and truthful player details.

2.11. The Casino has the authority to review transaction logs at any time for any reason.

2.12. When signing up for offers, you agree to receive promotional emails from us and our affiliates.

2.13. Terms and conditions related to promotions/offers are subject to change. It is the player's responsibility to stay updated.

2.14. Players are advised to keep records of transactions, game rules, and policy updates.

2.15. It is required to comprehend and comply with all of the abovementioned rules before using Cherry Gold Casino services. Players who do not comply with all the rules under Player Security & Description will be in breach of this agreement and thus barred indefinitely. Any player who knowingly refuses to comply with these sections may be committing fraud and thus could be subject to criminal prosecution.

3. BONUS TERMS

3.1. No Deposit Bonuses

No Deposit Bonuses are governed by specific rules unless stated otherwise:

3.1.1. The bonus amount must be wagered a minimum of 50 times according to the bonus: $10-$20 no deposit bonus for slots & cards, $25 - $50 – slots only, wagering x50, max cashout x 2. Bets placed on excluded games will not contribute towards meeting the wagering requirements.

3.1.2. The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have a max cash-out of over $100. Please note that some no-deposit bonuses may have different restrictions (such as higher max cash-out conditions), which are to be stated in the Terms and Conditions of a particular bonus. Please read the restriction on the free cash bonus before using it. Besides, No Deposit Bonuses cannot be used to play the progressive games.

3.1.3. Players are not permitted to redeem multiple No Deposit Bonuses in a row. Doing so will invalidate any accumulated winnings, making them non-withdrawable.

3.1.4. Upon fulfilling the bonus criteria, any funds exceeding the Maximum Withdrawal Limit will be automatically removed from the account balance. Each individual, household, or computer may redeem a No Deposit Bonus only once. Multiple accounts redeeming only free bonuses can lead to account closure and forfeiture of winnings.

3.1.5. Every No Deposit offer may carry unique restrictions based on the specific promotion. It's the player's duty to acquaint themselves with the terms of the bonus they intend to claim to prevent annulment of winnings due to any breach of terms.

3.1.6. To request a withdrawal of winnings, players should have a minimum withdrawal amount, which is $100. If a no-deposit bonus was used, there should be a deposit placed matching the difference between the minimum withdrawal and the maximum cash-out from the no-deposit promo (meaning if the maximum cash-out limit from the no-deposit promo is $50 then the deposit of at least $50 is required). This deposit needs to be wagered at least once before the cashout is processed. A player must also provide the required documentation before processing the withdrawal, as specified on our Withdrawal Procedure Page.

3.2 Free Chip

3.2.1. Free Chip bonuses follow these conditions unless specified otherwise:

The wagering requirement is set at 45 times the bonus amount for slot and card games, max cashout X5. Bets on excluded games do not count toward meeting the wagering requirements and may lead to winnings being voided.

3.2.2. The maximum withdrawal from Free Chip bonuses is limited to five times the bonus value unless stated differently. Should a player redeem two consecutive Free Chips without adhering to these conditions, their winnings will be voided.

3.2.3. Following the meeting of all requirements, any sum exceeding the Maximum Withdrawal Limit will be deducted from the player's balance.

3.2.4. Combining deposit and Free Chip bonuses is not permitted, although Cherry Gold recognizes that it may occur occasionally. If a deposit is made while a Free Chip is in use, the wagering requirements and maximum cash-out still apply. Players should contact Customer Support for assistance if such a situation arises.

3.2.5. A promotional offer, other than a deposit bonus, can only be claimed if the player's account balance is $0.3 or less.

3.2.6. Free Chip bonuses cannot be used for progressive games. Cherry Gold reserves the right to close or lock any player's account found to be abusing free chip promotions.

3.3. Free Spins

Free Spins are subject to the following terms unless indicated otherwise:

3.3.1. Free Spins are valid for use on one or one of a couple of games.

3.3.2. The player's account balance must be below $0.3 to claim any Free Spins offer.

3.3.3. Upon activation, Free Spins restrict play to the specified game only.

3.4. No Deposit Free Spins

3.4.1. These are allocated for play on slot games. A 50 times wagering requirement applies for withdrawal eligibility. This bonus type has a maximum cash-out limit set at twice the number of awarded spins.

3.5. Match Bonus for Spins

3.5.1. This bonus tops up your deposit with a set amount of Spins for use on designated games, requiring a 20 times wagering before withdrawals. Excluded games do not count towards wagering requirements.

3.5.2. Unless stated otherwise, this bonus category typically does not impose a maximum cash-out limit.

3.6. Extra Free Spins (as per Match Bonus)

3.6.1. Extra Free Spins are designated for a specific slot game as outlined in the offer and have their own wagering requirements.

3.6.2. Winnings from Free Spins must be wagered 40 times on approved games, with a maximum withdrawal limit of five times the number of Free Spins.

3.6.3. Players are not allowed to redeem multiple Free Spins consecutively unless the promotion explicitly allows it.

3.7. Match Bonuses

3.7.1. Match Bonus offers for slots and card games come with their own set of wagering requirements and conditions:

- For slots only, the deposit plus bonus amount must be wagered 30 times.

- For slots and card games, the combined amount needs to be wagered 35 times.

3.7.2. While an active bonus is in play, engaging in strategies deemed to provide an unfair advantage is prohibited.

3.7.3. Players must ensure all wagering requirements are met before requesting a withdrawal. Failing to do so will result in the denial of the withdrawal request.

3.7.4. Multiple bonuses cannot be mixed or combined. Cherry Gold Casino has implemented measures to prevent the simultaneous claiming of more than one bonus. If a player inadvertently combines bonuses, the Casino reserves the right to enforce the conditions of the initial bonus claimed, including, but not limited to, the enforcement of any cumulative wagering requirements or maximum withdrawal limits.

3.8. Weekly Cashback

3.8.1 Weekly CashBack is credited Sunday through Monday for certain player classes with no pending withdrawals in place with an active balance under $0.3. To check if your player class qualifies, please address your Casino host or contact Customer support.

3.8.2. Weekly Cashback conditions are as follows:

- Credited for certain player classes without pending withdrawals at the time of WCB redemption and whose active balance is under $0.03.

- Calculated on all deposits made in the previous 7 days, with a minimum total of $1000 to qualify. In case of successful WD during the last 7 days, the amount of cashout will be deducted from the weekly deposit amount.

- Cashback bonuses must meet a minimum wagering requirement of 35 times for slot and card games, with bets on excluded games not contributing to these requirements.

3.8.3. There is no maximum cash-out for Cashback bonuses, but promotional funds will not be returned upon withdrawal.

3.9. Comp Points

3.9.1. Comp Points accumulation and redemption are subject to:

Comp points are accumulated by Player while playing games at the Casino except for the Live Dealer Titles.

- Comp points are different for every player class.

- VIP players may earn Comp Points at a higher rate, depending on their VIP class. For more information, please address your VIP Agent

- Comp Points can be changed or withdrawn at the Casino's discretion.

3.9.2. Comp Points have no maximum cash-out or wagering requirements once redeemed, but cannot be used in conjunction with match bonuses as they are considered different bonus types.

3.10. Additional Bonus Terms

3.10.1. All bonuses are available only to players with Real Money Accounts, with a limit of one account per player. Multiple accounts will lead to suspension, with all bonuses and winnings voided.

3.10.2. Cherry Gold maintains a strict policy of one active account per person, family, household, email, and credit card number. Promotional funds remain with the house upon completing wagering requirements, and bonus money cannot be withdrawn as part of the winnings.

3.10.3. If the player intends to use a promotion, it must be redeemed before making any bets or/and making a deposit.

3.10.4. Promotions cannot be used in conjunction with any other offers and are intended for the recipient only.

3.10.5. Abuse of promotions to accumulate features within games or additional bonus rounds, and subsequently funding an account or using an extra bonus to reach these rounds/features, will result in voided earnings from such rounds/features.

3.10.6. Suspicion of promotional abuse or fraudulent bonus claims will lead to account suspension or termination, with all associated winnings voided.

3.10.7. Unless otherwise specified, playing excluded games with a bonus active does not contribute towards wagering requirements

3.10.8. It is the player's responsibility to ensure they meet all wagering requirements before requesting a cash-out. Failure to comply will result in withdrawal denial.

3.10.9. Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:

Slots, Video Slots, Specialties - 1.00 (DiceLab, Dragon Gaming, UrgentGames, Rival)

Card Games - 0.20 (DiceLab, Rival, UrgentGames)

Video Poker - 0.20 (Rival)

For example, $1 wagered on Slots will reduce the wagering requirement by $1, while $1 wagered on Video Poker will reduce the wagering requirement by $0.20.

Unless otherwise stated in the bonus terms and conditions, Baccarat, Craps, Pai Gow Poker, Pontoon 21, Sic Bo and War are excluded from all promotions. Playing with these games will not contribute to meeting the bonus wagering requirements.

3.10.10. Bonuses with a time limit must meet wagering requirements within the specified timeframe, or both the bonus and any winnings will be removed.

3.10.11. Players wishing to play without bonuses may do so without restrictions by not redeeming any coupons. If a coupon is redeemed by mistake, the player must contact Customer Support for adjustment.

3.10.12. Coupon redemption implies acceptance of all terms and conditions associated with the promotional offer. Players should not redeem coupons without fully understanding these terms.

3.10.13. Cherry Gold reserves the right to amend these Terms and Conditions at any time without prior notice. Players are responsible for regularly reviewing these terms and any related promotional emails to stay informed of any changes.

3.10.14. Promotions and offers can be terminated or altered at any time based on Cherry Gold's discretion without notice.

3.10.14. Cherry Gold reserves the right to disqualify players from promotional offers based on abusive strategies or for being from specific countries.

3.10.15. The deposit bonus maximum is calculated as $1000 times the bonus percentage unless the specific bonus conditions indicate otherwise.

4. NETWORK PROGRESSIVES

Cherry Gold Online Casino also features a range of Progressive Jackpot games. The following terms apply to all Progressive Jackpots unless otherwise specified.

4.1. Play on progressive slots must be with funds deposited by the player; bonus credits are not applicable. Players with active bonuses are not eligible to participate in progressive slot games until their account balance is below $0.3 or all wagering conditions have been met. Any gameplay on progressive games using bonus funds will not count toward wagering requirements.

4.2. List of Progressive Jackpot Games at Cherry Gold:

List of progressive games:

Angry Zeus Jackpot
Jackpot Ganesha Fortune
The Quest of Azteca
Sherlock and the Mystic Compass (JP)
Jingle Slots
Reels of Treasure
Sands of Egypt
Cardinal Dragons
Lucky Clovers
Super Crystals
The Family JP
The Moguls
Rollin' Trolls
Coco Bongo
Spin to Ride
Supreme 777 Jackpots
Hearts Desire
Sleighin' It
Rags to Witches
Faerie Spells
Dragon Kings
Reels of Wealth
Legend of the Nile
Charms & Clovers
Treasure Room
Mega Glam Life
Mega Gems
A Night In Paris JP
The Slotfather JP
Tycoons PLUS
It Came From Venus JP PLUS
Greedy Goblins
At The Copa
Slots Angels
Mr. Vegas
Enchanted
The Glam Life
Good Girl/Bad Girl
Nefertiti's Ring Jackpot

5. GENERAL PLAYERS TERMS

5.1. Cherry Gold makes no guarantee, whether express or implied, regarding your legal eligibility to participate in its games. Furthermore, none of Cherry Gold's employees, affiliates, or any agencies connected with the Casino have the authority to make such guarantees.

5.2. Individuals associated with Cherry Gold, including employees, affiliates, and their immediate family members, are not permitted to engage in casino games. The Casino is strictly for personal and non-commercial use only.

5.3. Cherry Gold reserves the right to close any player's account and void any funds, including winnings, under the following circumstances:

- If a player is discovered to have multiple accounts.

- If registration information is found to be false or misleading.

- If there's a discrepancy between the player's registered name and the name on their payment method.

- If the player is underage or resides in a restricted jurisdiction as outlined in Cherry Gold's Terms and Conditions.

- If the account is used by someone other than the registered player, whether intentionally or not.

- If the player is suspected of not engaging in the games for personal entertainment only.

5.4. Using external software, bots, or any other form of automated betting to gain an advantage is strictly prohibited. Cherry Gold will take necessary actions against accounts found to be using prohibited software, including canceling all bets and possibly closing the account.

5.5. Cherry Gold encourages responsible gaming and allows players to set limits or self-exclude. The Casino also prioritizes privacy and allows players to opt out of marketing communications while ensuring essential account information is still delivered.

5.6. Cherry Gold does not control third-party marketing efforts and cannot be held responsible for any spam resulting from external advertising. Players experiencing spam are encouraged to contact customer support for assistance.

5.7. The Casino maintains the right to modify or cancel bonuses at any time without notice. Players are responsible for reviewing the terms and conditions of bonuses and games.

5.8. Cherry Gold is not liable for system or internet malfunctions. All winnings from such errors are considered void.

5.9. If a game is interrupted or disconnected, play will resume from the point of disconnection once the player returns. Cherry Gold's server will determine the final outcome of any disputed game.

5.10. Players can only have one active game at a time, as per the Casino's technical settings. By accepting prizes or winnings, players consent to the use of their names for promotional purposes.

5.11. The maximum win on any single spin is limited to 50,000 times the bet per line, including features from free spins or bonuses. Disputes over game outcomes must be submitted in writing within 10 days.

5.12. Players are responsible for any taxes on winnings. Cheating or defrauding the games will result in the disclosure of the player's identity and potential legal action.

5.13. Cherry Gold is committed to protecting customer data in compliance with the GDPR, ensuring the highest standards of data security and privacy.

5.14. From May 25, 2018, Cherry Gold will enforce the General Data Protection Regulation (hereinafter - the GDPR), the new European legislation meant to replace the 1995 Data Protection Directive. The GDPR, which can be read in full on the CNIL website, is the new Europe-wide law governing the use and handling of individuals’ personal data.

6. BREACH OF TERMS AND CONDITIONS

6.1. Cherry Gold Casino reserves the authority to suspend or terminate accounts if there's suspicion of collusion, fraud, or any form of dishonest behavior during the utilization of our casino services.

6.2. We retain the right to retain account balances, permanently close accounts, or withhold any winnings, payouts, or bonuses influenced by such suspicious activities.

6.3. Actions deemed as a breach of Cherry Gold Casino's Terms and Conditions include, but are not limited to, the following. These actions may result in the closure of your account and the forfeiture of any winnings:

Initiating chargebacks, disputes, revocation, cancellation, or alteration of deposits made to us.
Engaging in purposeful chargebacks or disputes over funds deposited from a credit card into the casino account, including threats of such actions, either at Cherry Gold or any other online casino.
Betting through means other than the official Cherry Gold Casino interface, utilizing automated systems, bots, or software designed to exploit the Casino, or engaging in play that provides an unfair advantage when using a bonus.
This includes actions such as delaying game rounds, including free spins and bonus features, until after wagering requirements have been met, abandoning large bets in table games like blackjack to return after bonus playthrough is completed, manipulating games with bonus funds to accrue value, and exploiting software bugs.
Association with any group employing software or services to secure winnings.
A negative impact on the player's account was detected from another gaming site.

6.4. We commit to investigating any scenario where suspicious or illegal activity is suspected.

6.5. The use of obscene or offensive language within our Casino is strictly forbidden. Cherry Gold Casino will take necessary measures against any individual violating this policy.

7. DEPOSIT GUIDELINES

7.1. To engage in our services and be eligible for Match promotions, players must deposit funds from an account where they hold ownership. These funds can then be used for wagering or playing games.

7.2. Cherry Gold Casino accepts various payment methods, including Visa, Mastercard, Bitcoin, Litecoin, and Ethereum. It's the player's responsibility to review all available payment methods at the cashier. Note that processing transactions may incur additional fees.

7.3. Following the initial deposit, players must undergo a verification process. Our Customer Support team will contact you to confirm account details. Failure to complete this verification may result in deposit blocks, promotion voidance, winnings cancellation, and future withdrawal denials.

7.4. A notification email will be sent after each deposit. Players are advised to keep a record of all transaction details, game rules, cancellation policies, and payment methods to avoid misunderstandings.

7.5. Should a player use a payment method without being the rightful account holder, Cherry Gold reserves the right to deem any deposits as invalid and any resulting winnings void. By making a deposit, players agree not to initiate chargebacks, reversals, or cancel any deposits from their accounts and to compensate the Casino for any uncollected deposits plus any expenses incurred by us in the process of collecting the player's deposit. Furthermore, all deposits made to the Casino and services used, are considered non-refundable by default.

7.6. A player's account should not be used as a banking facility. Cherry Gold Casino may impose an administration charge for accounts found depositing and withdrawing without commensurate gaming activity, and we reserve the right to terminate or suspend such accounts.

7.7. Transferring money/balance from another player's playable balance is not allowed to fund the account.

7.8. Players may set deposit limits through their Account Manager. Adjustments to these limits can be made once per week for daily/weekly limits and once per month for monthly limits, with 24 hours notice required for any changes.

7.9. Cherry Gold Casino acknowledges that errors may occur and is prepared to review your case if you suspect incorrect charges. Valid claims will be refunded. For transaction cancellations and reimbursements, please contact Customer Support or email support@cherrygoldcasino.com.

8. WITHDRAWAL PROCEDURES

8.1. Withdrawal requests are subject to approval by Cherry Gold Casino's finance department. Valid identification documents are required to confirm the player's age and address before processing withdrawals.

8.2. Identification documents may include:

A colored copy of ID (front and back).
Photos of the front and back of all credit cards used for deposits, showing only the first 6 and last 4 digits, expiration date, cardholder's name, and signature while concealing the CVV.
A completed Credit Card Authorization Agreement for each card used before withdrawal requests.
A filled Payment Verification Form for wire transfers.
A utility bill or official document showing the player's name and current address, dated within the last three months.

8.3. Withdrawals are only processed for players who have completed the verification process. Cherry Gold Casino, in line with Anti-Money Laundering regulations, requires at least one wager of the deposited amount before a withdrawal can be made.

8.4. Should a player not have made a deposit within the last 90 days, a minimum deposit is required before processing a withdrawal. This deposit may also need to be wagered, depending on the associated bonus terms.

8.5. Cherry Gold Casino aims to process withdrawals using the player's initial deposit method whenever possible. Delays in the withdrawal process will prompt the search for an alternative method to ensure successful payment.

8.6. Document verification is a one-time process taking up to 4 business days. Missing documents will result in withdrawal denial until the necessary paperwork is provided. Once verified, withdrawals typically take 3-7 business days to process. All withdrawals remain in the player's account until security checks are completed. Withdrawal limits are subject to change based on the payment method chosen.

8.7. Cherry Gold Casino offers a maximum payout of $2000 per week, with VIP players eligible for higher limits.

9. FEES AND WITHDRAWAL LIMITATIONS

9.1. No withdrawal fees are charged by Cherry Gold Casino, though third-party processors or banks may impose their own fees.

9.2. Due to processing policies or limits, withdrawal amounts may vary. Cherry Gold Casino may issue winnings in installments, calculated individually. The amount of cashout may be split into smaller parts depending on the Player Class and corresponding cashout limit and paid via the chosen cashout method.

9.3. The Casino reserves the right to remove funds that are not eligible for withdrawal, whether they are bonus funds or exceed the maximum withdrawal amount from the last bonus received.

9.4. Cherry Gold Casino reserves the right to disqualify winnings under circumstances including but not limited to:

If a Player has multiple accounts at once at Cherry Gold.
If any discrepancies appear in the account and payment method names.
If We find shared payment methods between players.
False registration information.
Unauthorized account use.
If a Player purposely uses chargebacks.
If a Player uses a system designed to defeat the Casino.

9.5. Players found in violation may have their deposits refunded and accounts permanently closed.

10. SYSTEM MALFUNCTIONS AND ERRORS

10.1. Cherry Gold firmly reserves the right to nullify any winnings that result from hardware or software malfunctions, human errors, or any discrepancies in the gameplay. Should such incidents occur, all affected wagers will be rendered null and void.

10.2. The Casino disclaims liability for glitches related to hardware, network issues, or any disruptions in the internet service that may affect game outcomes. Winnings affected by such technical issues are subject to investigation and potential annulment.

10.3. In situations involving multiple withdrawal requests from a player, Cherry Gold aims to consolidate these into as few transactions as possible. This approach ensures faster processing times and adherence to the maximum withdrawal amounts permitted each week.

11. CONTACT US

11.1. For any inquiries or support needs, players can reach out to Cherry Gold's Customer Service Team around the clock. Assistance is available through live chat, by dialing our toll-free number for the US: +1 646 905 04 96, or by emailing us at support@cherrygoldcasino.com.

11.2. It's important to be aware that all interactions with our Customer Support Team are recorded to ensure the highest level of quality and security.

11.3. To ensure you receive all crucial communications regarding your account and exclusive promotions, please add support@cherrygoldcasino.com and verification@cherrygoldcasino.com to your email's safe sender list.